Customer Technical Support Specialist - Bali (Canggu, Ubud, Denpasar)

Join Beon Intermedia, the powerhouse behind Jagoan Hosting—Indonesia’s leading web hosting and cloud services provider with nearly 20 years of industry expertise. We’re expanding our team in Bali and seeking a Customer Technical Support Specialist to join our dynamic team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. As a Customer Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert technical assistance and ensuring their seamless experience with our hosting and cloud services.

In this role, you’ll work closely with our customers to troubleshoot technical issues, provide step-by-step solutions, and maintain high customer satisfaction. You’ll leverage your deep knowledge of web hosting technologies, including cPanel, WHM, and cloud platforms like AWS and Google Cloud, to resolve complex issues efficiently. With Beon Intermedia, you’ll have the opportunity to grow your technical expertise while contributing to a company that values innovation, customer-centricity, and professional development.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to customers via phone, email, and live chat, ensuring prompt and effective resolution of technical issues.
• Troubleshoot and resolve complex technical problems related to web hosting, cloud services, and server management.
• Assist customers in setting up and configuring their hosting accounts, including domain management, DNS settings, and security configurations.
• Monitor and maintain the performance of hosting and cloud services, proactively identifying and addressing potential issues.
• Collaborate with the development and operations teams to implement and test new features and updates.
• Document technical processes, solutions, and best practices for internal knowledge sharing.
• Stay updated with the latest industry trends, technologies, and best practices in web hosting and cloud services.
• Participate in team meetings and contribute to the continuous improvement of support processes and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, IT support, or a similar role in the web hosting or cloud services industry.
• In-depth knowledge of web hosting technologies, including cPanel, WHM, and cloud platforms like AWS and Google Cloud.
• Strong problem-solving skills and the ability to work under pressure to meet tight deadlines.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
• Proficiency in English, both written and spoken, is a must. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with ticketing systems like Zendesk or similar tools.
• Ability to work independently and as part of a team, with a customer-centric approach.

🛠️ Keahlian

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